Driving a veteran to an appointment

You give a veteran a lift to a medical appointment and bring them home. That is the whole job. You choose when, how far, and where you are willing to go, and you are never sent anything outside that.

How it works, start to finish

You set your availability. Which days, what hours, how far you will travel, which towns and facilities you will drive to. You can set vacation dates and block out single days.
You get an offer. By email and on the site. It tells you the general area, the destination, the date and time, roughly how long it will take, and what the vehicle needs to handle.
You accept or decline. Declining costs you nothing and needs no explanation beyond a reason from a short list. Nobody is told but the coordinator.
First to accept gets the ride. Offers go to several drivers at once. If someone beats you to it you will be told plainly.
You get the details. Once you are assigned, you see the exact pickup address, the veteran's phone number, the pickup time and anything you need to know to collect them safely.

Accepting is a commitment. When you accept, the veteran is told you are coming and stops looking for another way to get there. Please only accept rides you are confident you can make.

What you see before you accept

The general pickup area, the destination, the date and time, expected duration, whether it is one way or round trip, and any mobility equipment or vehicle requirement.

You will not see the veteran's exact address, phone number, emergency contact or any medical information until you have accepted and been assigned. That is deliberate.

If you have to cancel

Tell us as early as you can. The coordinator is notified immediately and we start looking for another driver.

Life happens and things come up. The veteran is never told it was your fault — they are told we are working on it. Cancel when you need to; just do it early enough that we have a chance to fix it.

What we need from you

A valid driver's licence, and current insurance on the vehicle
Vehicle details, and how many passengers you can carry
Whether you can take a wheelchair, store a walker, or carry a service animal
An emergency contact
Approval by a coordinator before you can be offered any ride

We record whether your licence and insurance have been verified and when they expire. We do not store photographs or copies of either.

Things you should know

You are a driver, not medical personnel. You are not expected to provide any kind of care. If a medical emergency happens, call 911 — that is the right answer every time.

You are a volunteer. There is no payment and none is expected. Veterans do not pay either.

If the website is difficult

Call Veterans Landing. A person can set your availability up for you and talk you through your offers.

Veterans Landing Rides · How it works for veterans · Back to sign in